Frequently Asked Questions
How do I watch live events on your platform?
- Choose the live event you’d like to purchase and click on this link from the home page.
- Review and ensure you are happy with your selection and the price and select ‘add to cart’ which is located a the bottom of the live streaming page
- Once you have successfully checked out, head to the link by clicking the event on the order confirmation page or simply click ‘home’ and navigate to the event page again. If you are logged in you will automatically see the live stream player. Note: If you have purchased on one device and trying to watch it on another device simply click the ‘Login’ button and once you’re logged in selected ‘Purchased Streams’ – you’ll be able to select the stream to watch from here
Do I need to create an account to watch a live stream?
Yes, we capture limited information when you check out, ensuring you enter the correct information will help us provide you assistance if the need arises.
What devices can I use to watch live streams?
Our player allows you to use any smartphone, tablet, desktop, laptop or smart TV to watch events. We have also deployed HLS Streaming technology to allow you to cast this to compatible TVs.
Can I purchase the stream if I'm overseas?
Yes. We use Square AU to process all our creditcard payments. We accept cards from all over the world but you will need to ensure that your card issuer has approved online transactions with Australian based merchants.
How do I report issues with the live stream or accessing the purchased stream?
Please email info@streems.com.au with the issue that you’re experiencing and include the details from the order;
Name:
Email:
Contact Number:
Description of the issue you’re experiencing:
Can I watch a stream after the event has ended (on-demand)?
Yes. We commit to having the live stream up within 1 business day however in most instances the replay is available within 1-2 hours after the event has finished.
What should I do if the stream isn’t loading properly or keeps freezing?
First thing you should do is a speed test via www.speedtest.net – to watch in HD you will need at least 5-10Mbps download. If you are not receiving this you will need to trouble shoot this issue with your internet provider. If you are still experiencing problems, please email us immediately and include the speed test results.
Please email info@streems.com.au with the issue that you’re experiencing and include the details from the order;
Name:
Email:
Contact Number:
Description of the issue you’re experiencing:
Can I share a live stream with my friends or on social media?
No. Our terms of service strictly prohibit the sharing of accounts with others and our anti-piracy software restricts and will ban users from accessing the website if they’re found to abuse this.
How do I register to host a live stream event on your platform?
Contact us via email and we can discuss your upcoming event – info@streems.com.au
Can I access streams from previous events if I missed them live?
Absolutely! From the home page, choose to either use the search function located in the top right hand side of the website or scroll down to ‘Past Events’
Are the live streams available in HD quality, and can I adjust the video resolution?
We have deployed HLS technology on our live streams that dynamically adjust the video quality based on your network conditions.
I am receiving an error saying that I'm logged in elsewhere. What do I do?
If you have mistakenly closed a browser before logging out, you may see this issue. Our anti-piracy solutions can detect if this has originated from the same IP address and on occasion allow a second login. If you are unable to log out, please email us with your order details and request a manual logout. Include the name, email and contact number used when processing the order.